Refund Policy
Thank you for choosing Stick Player. We strive to provide the best media player experience across all Smart TV and mobile devices.
1. 7-Day Free Trial Period
We provide a 7-Day Free Trial period for every new device MAC address. We strongly encourage all users to test the application, compatibility, and streaming features on their device during the 7-day free trial period before purchasing a paid activation license.
2. Refund Eligibility
Because Stick Player provides a free trial period to test software functionality before purchasing, license activations are generally non-refundable once activated. However, refunds will be honored under the following conditions within 7 days of purchase:
- Duplicate charge error caused by payment processing.
- Technical failure on our licensing server that prevents application activation that support cannot resolve.
3. Non-Refundable Scenarios
Refunds will not be granted for:
- Issues or downtime caused by your third-party IPTV service provider or playlist provider.
- Internet service provider (ISP) throttling or buffering beyond our software's control.
- Purchases made after the expiration of the trial period where the app was previously verified working.
4. How to Request a Refund
To request a refund under eligible conditions, submit your MAC Address, order receipt number, and reason for request to our support team.